Last week was a busy one. On Sunday, I flew out to Mexico for a oneworld meeting and to welcome Mexicana into the alliance. I flew back via Madrid and arrived back in London just as the merger agreement between BA and Iberia was announced.
It’s taken a long time to get there, but [...]

I was at London City airport this morning to see off the first BA flight to New York. It took me over an hour and a half to get there from my office near Heathrow. Which is the point really – if you live or work on the east side of London, that’s how [...]

Another set of flights moved across to terminal 5 this week, the biggest move since the first day. All went smoothly. The same cannot be said for the financial markets last week. ‘A week is a long time in politics’, they say. Nowadays a week is a long time, period.

We switched a further 15 longhaul flights to T5 today – the first since the less than successful opening day. The media were on hand to write the “more chaos at T5 story” but left disappointed. It was a fabulous day for the airline and more importantly for our customers. The terminal and [...]

Day three and things are going a little better with T5, but still extremely ‘fragile’. Here is a photo I took on the first morning, before any problems emerged. It is still such a wonderful terminal, I just hope the systems start working more reliably soon.

Well, only a few hours to go before T5 is finally open for business. The first flight scheduled to arrive in T5 left Hong Kong 4 minutes early, so we’re off to a good start. I’m away to bed, since I need to get up at 3:15am (!) tomorrow. An exciting day [...]

A day which started high and ended low. I’m dog-tired and going to bed. Hopefully tomorrow will be a better day.