24 July 2010

Finally

Tailfins

We finally secured approval this week for an immunised deal with our alliance partners American Airlines and Iberia. It has been a long time coming. The final step was to secure approval from the US Department of Transport, which was granted last Tuesday evening, fourteen years after we first attempted to get a deal approved with American.

Better late than never.

30 May 2010

iPad Gripes

iPad screenshot

iPad editing gripes

Well, I’ve had the iPad now for almost two months and disaster has struck. Apple have finally started shipping in the UK, so now everyone will have one. To be fair, they remain in short supply, so maybe I can still feel a little smug for a while longer.

On the plus side, Apple are now allowing us foreigners to buy their iWork apps. I’ve no idea why they restricted sales until now to US registered iTunes accounts. It’s not like you can run out of download copies. Anyway, this means I am writing this using the iPad version of Pages, and jolly nice it is too.

But enough compliments, this post is about my complaints – my accumulated list of gripes as a two month veteran iPadder.  I’m not going to rant about the over-reflective screen, the greasy fingerprint challenge, the lack of flash or the convoluted workflow to get documents on or off the device. These have been much discussed elsewhere. No, it’s the little annoyances that I need to get off my chest. The iPad equivalents of the paper cuts and gnat bites that irritate and annoy out of all proportion to their seriousness.

Top of the list is the lack of cursor keys on the virtual keyboard. Positioning the cursor in a block of text by tapping with your finger works surprisingly well and the magnifying glass feature helps get to the precise spot. But when fat fingers have made you miss your mark by one character, having left and right cursor keys would be so much simpler and quicker. Likewise, when you need to go back and correct something you just typed, having a non-destructive alternative to the backspace key would be great. The OS obviously supports it, because it works when I connect my Apple Bluetooth keyboard. Maybe adding two more virtual keys would have been too expensive….

Next gripe is the auto capitalisation feature. Yes, I know you can turn it off. And I have. The problem is that it is actually very useful and I wish I could leave it on. But it is just slightly too stupid. Why exactly it thinks that capitalising the first letter of an email address when filling in a web form is the right thing to do is beyond me.

I’ve also been experiencing random application crashes, maybe once or twice a day. Playing video sometimes results in a complete system freeze, from which the only escape is a full restart. Whether this is the fault of the iPad or the app developer’s coding is hard to say. But it does somewhat dilute the device’s credentials as an easy to use alternative to a laptop for less sophisticated users.

Overall though, this is a remarkably impressive machine for version 1.0. The most telling verdict is that it has rarely left my side. Here’s hoping that the next OS upgrade will sort out the remaining annoyances and bugs.

10 April 2010

iPad first impressions

Steve Jobs with iPad

Steve's latest invention

I was in the US last week, a few days after the release of Apple’s latest invention, the iPad. This was a happy, if expensive, coincidence since us Brits are not permitted to buy one until later this month. Although I now have my hands on the hardware, Apple will still not allow me to buy their iBooks or iWorks apps with my UK registered iTunes account, which is a little frustrating to say the least.

It has been quite hard to get to know the device properly in the four days since I handed over my Amex card to the overworked Apple Store employee in Santa Monica. One problem has been the constant interruptions from friends and passers-by. Whether it is the amazing buzz that Apple have created, or the wonderfully sexy design, but you cannot sit in a hotel lobby and simply use the device. You are in constant demonstration mode. I only wish that Apple paid a referral commission.

Another problem with getting to know the iPad is that, like its smaller predecessors, so much of the experience and functionality of the device is driven by the applications you install. Part of the fun of the last few days has been rediscovering favourite apps, reinvented for the new platform. One such is NetNewsWire, an RSS reader. The iPhone version is excellent, making browsing and reading news stories amazingly easy on such a small screened device. However, on the iPad, it makes it a wonderfully fluid and enjoyable experience. The dedicated media apps like the New York Times viewer are even better. The interesting thing is that I also have NetNewsWire for the Mac and the iPad version provides a superior experience. The combination of a touch interface and a decent sized screen that you can lay on your lap really works for media consumption.

It’s also great for watching video, looking at or showing off photos and reading books. I had a great opportunity to test this out on my eleven hour flight back from LA. The highly reflective screen can be problematic, but overall it is an almost ideal personal entertainment solution when travelling. I also have a Kindle and the backlit screen on iPad works much better on a flight. I will still be using my Kindle though; in bright sunshine or for handholding it wins out. The brilliant thing is that there is a Kindle app for the iPad, which means that I can mix and match, using each for what it is best at.

Ease of use is definitely a strong point. As Steve Jobs told us when announcing the device, anyone who owns an iPhone or iPod Touch already knows how to use it. But the familiarity is deceptive. The vastly larger screen real estate transforms the experience in a way which is both subtle and at the same time addictive. After using the iPad for a while, the previously wonderful iPhone user interface now feels horribly cramped and inelegant.

One advantage of the iPad that it is easy to underestimate at first is the social dimension. Sitting in a meeting or at home with a laptop in front of you is somehow a mildly anti-social thing to do. The screen in front of you acts as an barrier, sending subliminal but strong signals which distance you from others. It is the technological equivalent of reading the paper with it held up in front of your face. An iPad laid flat in front of you leaves you psychologically still part of the group.

It’s less good as a document creation tool. The on screen keyboard works really well and you can also attach a bluetooth keyboard, which helps when writing lots of text. I started writing this post on the iPad, using the WordPress app. I was managing fine, although the app seems to have a cut and paste bug at the moment, but I have to admit that I am now writing this on my laptop. Not only is it a better tool for the job, my iPad has been ‘borrowed’ by my son, who is now merrily killing Zombies on it. This is the iPad’s other great strong point, gaming. I also suspect that it will be the most profitable for Apple and the biggest drain on my own personal productivity!

07 February 2010

Wishing the real world was more like the digital one

Wouldn’t it be nice if every 18 months, your house doubled in size, your car went twice as fast and your bills halved. A quick ‘arrange all’ command was all it took to tidy the room. And you could google the contents of the house to find your lost keys. Body slowing down and getting a bit flabby? No problem. Time for a clean install.

23 December 2009

The big freeze

M4 Hell

Britain is famous for falling apart at the first sign of snow and this week we really lived up to expectations. For some reason, nobody had bothered gritting the roads before the snow started falling. Perhaps whoever is in charge had engaged Michael Fish as a special weather advisor? Whatever the cause, the SE descended into a frozen wonderland of stationary and abandoned cars. It took me five and a half hours to get from Hounslow to Wokingham and others I have spoken to fared even worse. But I did get home eventually and I suppose if everything worked like it does in Switzerland, we would all be bored and the papers would have nothing to write about.

19 November 2009

Busy week

BA Iberia merger

BA Iberia merger

Last week was a busy one. On Sunday, I flew out to Mexico for a oneworld meeting and to welcome Mexicana into the alliance. I flew back via Madrid and arrived back in London just as the merger agreement between BA and Iberia was announced.

It’s taken a long time to get there, but fantastic news. Time to start learning Spanish!

17 October 2009

Shanghai smog

Shanghai smog from my hotel window

Shanghai smog from my hotel window

I was away from the UK for 61 hours on my recent trip to Shanghai, travelling out via Tokyo and back via Helsinki. This somewhat less than direct itinerary meant that I spent more than half the elapsed time at airports and on aircraft, giving me only one afternoon and an evening in Shanghai… by no means sufficient to do justice to this most dynamic of world cities.

It is four and a half years since I was last there, and a lot changes in China in that time. What was most noticeable to me was how much worse the smog was. A reminder perhaps of the downsides of China’s enormous and rapid economic development.

Or maybe I was just there on a bad day.

29 September 2009

London City New York, first flight

BA1, ready to depart

BA1, ready to depart

I was at London City airport this morning to see off the first BA flight to New York. It took me over an hour and a half to get there from my office near Heathrow. Which is the point really – if you live or work on the east side of London, that’s how much advantage you get from using this new service compared to flying from Heathrow.

31 August 2009

Life lessons from my iPhone

Free Cell

Free Cell

My iPhone tells me that I have just won my 564th game of Free Cell. It reliably informs me that I have spent 103 hours and 23 minutes achieving this milestone. Now, that is a serious amount of time to have wasted playing solitaire. But has it really been wasted time? I have come to realise that this game has taught me some interesting lessons on how to get ahead in life.

Let me explain.

To achieve 564 wins has required me to play 713 games, a 79% success rate. But what is remarkable is that I am now on a winning streak of 308 games in a row. How is it possible to move from a 63% success rate in the first 405 games to a 100% success rate in the next 308? There is clearly something going on here. By my calculation, to achieve a winning streak of 308 by chance based on a success rate of 63% would be more than a one in a novemdecillion chance (I looked it up: 1 in 10^60).

Now, if this change of form had been achieved in a business setting, scores of academics and management consultants would be beating a path to my door to discover the ‘secret sauce’. Is this simply an application of that oldest of insights, the learning curve effect? Or have I discovered a fantastic new winning technique, that can be written up in a blockbuster best-seller?

The truth is that my change in success was down to the simplest of changes in strategy: I just decided that I would stop giving up when I got stuck. My wife Amanda had told me that you could always win at Freecell. But faced with the hard evidence from my first 405 games, it was easier for me to believe that she was exaggerating or that there was something different about the version of the game I was playing (“it won’t work here”). But eventually I decided to persevere. Use the ‘undo’ and the ‘restart’ button to try, try again if at first I didn’t succeed. Now although this is a simple change in strategy, it is far from an easy one (my longest ‘win time’ is 1 hour 10 minutes). I think there is a life lesson in there.

So now I have a new challenge. Can I prove that you can always win at Free Cell? By my calculation, based on a winning streak of 360, I can be 95% sure that the chances of having an unwinnable hand are less than 1%. To be 99% sure that the chances are less than 1%, I’ll need to extend my winning streak to 500. Or maybe I should just believe Amanda.

You’ll probably think it pathetic that I have nothing better to do than calculate obscure statistics. You’re right, I’d better go and do something more useful. I’ve got an unfinished Freecell game to solve.

UPDATE: The winning streak has now been extended to 500, after another 33 hours. Something of a scare 11 games ago, when it took me 1 hour and 21 minutes to win and almost had me giving up!

24 June 2009

Last Grand Prix at Silverstone?

Red Arrows

Red Arrows

The family went to Silverstone last Sunday to see what could be the final Formula One Grand Prix there, if Donnington can get its act together by next year. Sadly, unlike our first visit last year, we didn’t get to see a British win, despite Jenson’s dominant form this season. On a brighter note, last year’s rain and mud were replaced by sunshine. Last year, the low cloud cover caused the Red Arrows to cancel their display. This year, they delivered a stunning show in clear skies and sunshine. The parking and traffic control were also significantly improved and as a result our journey home was much faster. We are certainly hoping that Silverstone will get a reprieve, as we really don’t fancy the extra miles that Donnington would involve. Fingers crossed.

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